Remote Telephone Service Representative (TSR)Full-time (Oregon, Texas, Idaho, Kentucky, Tennessee, Arizona)

We are looking for experienced call center/answering service agents (sometimes called Telephone Service Representatives or TSRs) who want to work from home for a great company and who will stay with us long-term.

Who are we? We are, statistically, the highest quality telephone answering service in America. We’ve been in business for 38 years under a single owner and our headquarters are in Bend, Oregon.

This is NOT a sales position, our TSRs process incoming calls only.

One more thing before you continue exploring this opportunity and it has to do with the sensitive, private, and often urgent nature of the service we provide: A 3rd-party, professionally administered fail-safe drug test is part of the application process. Then, if you pass this initial test and are hired, you will be included in several more professionally administered company-wide tests per year, conducted at random, unannounced intervals. If you fail such a test, you will be immediately dismissed with this bllemish appearing on your permanent work record. If you use or plan to use illicit drugs, it is best that you do not apply for this job in the first place. The good news if you are drug-free? You will know that your coworkers are also 100% drug-free…an unusual working environment in our culture in these topsy-turvey times…

Candidates must reside in Oregon, Texas, Idaho, Kentucky, Tennessee, or Arizona. We are hiring individuals who are customer-centric and detail-oriented, with solid typing skills and who are strong linguistically (verbal and written). An empathetic, confident comportment is an essential attribute.

Our training is thorough and the “people” skills that you’ll learn will prove valuable for the rest of your life.

Paid-training is provided. And the benefits, IRA and health insurance, etc. are great….

Because of the nature of our 24/7/365 business, with heavy call traffic on weekends, expect to work both Saturdays and Sundays, along with three sequential days during the week.

Job Description:

You will process incoming calls for various businesses, including professional medical and veterinary offices across the United States. The TSR’s task is to accurately and efficiently receive and then record messages, and then deliver that information to our clients per their individual message-relay protocols. The Centratel TSR utilizes a proprietary telephone system specifically designed for answering services.

Your training will be intense and thorough.

The clients we serve include service businesses (whose personnel are in the field and away from their business phones); as mentioned, medical and veterinary offices that receive emergency patient calls during and after normal business hours, property management companies, heating and air conditioning firms, funeral homes, hi-tech operations, and others.

Centratel is a great place to work! Many of our full-time staff members have work-tenures of 10, 20, and even 30 years. The CEO and owner, Sam Carpenter, has intensely operated Centratel as “the highest quality answering service in the Unoited States,” for over 41 years.

Job Requirements

• Per our typing test, type a minimum of 40 WPM
• Absolutely drug-free. An initial monitored professional drug screening, and subsequent intensive random/unannounced tightly-monitored drug tests will be conducted.
• Understand basic internet navigation; messaging tools
• Excellent oral and written communication skills
• Adept at actively listening. Can communicate efficiently
• Empathetic and personable, yet professional demeanor
• Reliable, dependable and customer-centric. Focused
• Disciplined and resourceful, personable
• Receptive to coaching feedback through regular one-on-one online meetings with supervisors and quality specialists
• Able to train remotely via self-guided classroom programs
• Can troubleshoot very basic internet connection challenges guided by our experienced and always-available tech team
• Attend paid (virtual) monthly meetings

Physical/Mechanical Requirements:

• Must have a secured separate workspace free of distractions and extraneous noise, per HIPAA compliance requirements
• Up-to-date computer with Windows 10 Pro or higher operating system (Mac & Chromebooks are not supported) with 20 GB of hard space available, dual monitors, standard Keyboard, and webcam with microphone
• Provide a reliable high-speed (minimum 50mbps) broadband internet connection. No satellite connections
• Reliable landline or voice-over-Internet Protocol (VoIP) service. Must have a mobile phone with unlimited minutes as an emergency backup source

Wages and Benefits:

Starting wage is $25.00 per hour with quick escalation keyed to performance up to $30.00-$35.00 per hour. To meet the highest performance criteria typically takes 30-60 days. (Most of our trained TSRs earn at the $30.00-$35.00 per hour level). This pay scale is 25- 30% higher than competitive answering services/call centers. Benefits are unmatched.

• Full time: 40 hours per week
• Overtime available at 1 1/2 times hourly wage. Note: Overtime paid at 2.0 times the hourly wage in December 2025 and January 2026
• Retirement plan with a 3% match, after 90 days
• Fully paid health insurance, after 90 days. (Note: If you choose to not to use our group health insurance, we add $200 per month to the above-described compensation)
• Set schedules (per seniority-based bidding process)

Example Shifts:

Although your first shift-schedule may not be your ultimate preference, with your increasing seniority your preferred schedule will come in time because newly available shifts are awarded based on seniority. (Note that shift-bidding occurs as a shift opens up, and minimum of twice more per year).

Listed below are example shifts, which may or may not be currently available.

Note: These shift times are listed per the Pacific Time Zone but we’ve also noted each example shift in Eastern Standard Time)

To apply, fill out the application located here.

If your application qualifies, we will contact you to arrange for an interview and aptitude testing. No phone calls please.