MESSAGE DELIVERY THAT IS Fast, Error-free, AND Inexpensive
“The simplest solution is inevitably the best solution”
-William of Occam
| 1. | Your customer or potential customer calls your office and, via call-forwarding, is routed to Centratel. Our agent answers the call and takes a name, number, and brief message. The conversation takes less than a minute. Your caller is not put on hold |
| 2. | Our agent immediately texts the message to your on-call person and, if it’s an urgent situation, asks the caller to carefully monitor their phone; to expect a quick return call |
| 3. | Your on-call person retains control of their real-time situation (is not interrupted), and decides how soon to return the call |
| 4. | The transaction is fast and simple for your caller. They are on and off the call quickly. |
| 5. | It’s inexpensive. Centratel’s by-the-task billing protocol reflects the short-term duration of the call. (Our competitors’ time-billing encourages a long agent-to-caller connection and is thus expensive and error-prone! See home page message on this website for more information) |
How it works in more detail: Your customer’s call is answered by our answering service agent. The agent takes the caller’s name, number, and a brief message and then cheerfully reassures the caller, “Our on-call (tech, nurse, doctor, etc) is handling another situation right now, but he (or she) promises to call you back as soon as they are finished. Please await their call.”
The interaction is professional yet brief and ends with the agent instructing the caller, “if you haven’t heard back from the on-call within 15 minutes,* call me back!” At this point, our Centratel agent has already sent the message to the on-call .
Note: When speaking with our agent, the caller is never put on hold, and the call duration is brief, less than 60 seconds. (Your callers will love this…)
Then, automatically, every detail of the transaction is emailed to your office for your later review.
Other answering services attempt to “cross-connect” callers to the on-call individual. It’s time-consuming and cumbersome: your caller will be put on hold for an indeterminate length, your on-call person will be interrupted, and there is a high probability of technical failure (disconnected calls, poor audio quality, etc.). And this protocol is expensive for you, the answering service client, especially if you are paying by time duration rather than by the individual task..
* or 20 or 30 minutes, etc. Your choice.
