HVAC Answering Service Summary

HVAC Answering Service

For your HVAC business, after-hours calls must be handled efficiently, immediately and with great care. Your telephone answering service can’t make mistakes or alienate your customers.

Our HVAC answering service call processing protocols have been built on 40 years of emergency dispatch for heating, ventilation and air conditioning businesses. The new HVAC client is carefully interviewed by one of Centratel’s new-account specialists in order to determine what exactly constitutes an emergency and how to relay the information to on-call personnel.

We handle 300+ HVAC companies nationwide. Many of our accounts use us to process all incoming calls during office hours, as well as handle after-hours emergencies. These companies don’t have a receptionist, thus saving the cost of one full-time administrative person. Our larger companies use Centratel for after-hours call processing, and sometimes for excess call traffic.

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FAQ

How is Centratel different? The short answer is that our quality of service is unmatched. Our most recent Customer Reported Error Rate (January through December, 2024) was 1 customer-reported error for every 6,161 message transactions processed.

What determines a high quality of answering service for my callers? A highly dedicated, long-termstaff is the simple, key element in providing superb quality telephone answering service. Each Telephone Service Representative is a highly paid career professional. Many of our accounts use us as “front office” personnel, substituting for the client’s on-premise staff or acting as after hours receptionists.

Is there a long-term commitment for Answering Service? Service is on a month-to-month basis. We don’t ask for long-term contracts.

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