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The Highest Quality Telephone Answering Service in the United States
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Centratel - The Highest Quality Telephone Answering Service in the United States

Centratel

Telephone Answering Service

  • Business Specialties
    • MedicalNights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
    • Home Health and HospiceFor decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
    • VeterinaryCentratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
    • Property ManagementWith 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
    • HVACHeatwave or snowstorm, our agents will provide your HVACR business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
    • Disaster RestorationFor four decades Centatel has been processing urgent calls for the disaster restoration industry. We understand the critical importance of precisely accurate messages delivered instantly.
    • Trade ServiceCentratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
    • 24/7 BusinessGive your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
    • Plumbing24/7 Centratel agents will process your calls with zero-defect, all the while enhancing your company image to customers and potential customers.
    • UtilityAs the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
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Letter from 10 Year Staff Member

From: Pattie Casner
Sent: Wednesday, November 17, 2010 12:18 PM
To: Sam Carpenter
Cc: Sam D. Kirkaldie
Subject: 10 Year Annv with Centratel

Hello Sam & Sam,

I just want to say a few words on my 10th Anniversary with Centratel, today 11/17/2010.

I don’t know if you realize what a Godsend you have been to me throughout the years.  When I was at my very lowest, Centratel was there for me…a steady security” to ride out the storms in life. You have not only helped me survive, but my children as well and now their children and other family members.

Because of my job, I was able to:

  • have Tysend’s wisdom teeth pulled out even though my ex wouldn’t pay a dime for it at the time
  • keep my boys in sports through their last few years of high school, going to as many out of town events with them as possible
  • financially raise my boys on my own without any child support or family support
  • be able to care for my ill mother and take over my parent’s house payments once Dad passed
  • finally buy a decent running, safe vehicle for us all (Subaru Outback)
  • partake in helping to complete wedding plans for my boys and their wives
  • enjoy seeing my grandchildren come into this world
  • enjoy family campouts and vacations
  • help fulfill family and friend needs
  • continue to enjoy to work for you outside of our main office
  • make my dreams come true!

There is so much more between those lines throughout the years, where Centratel was a key factor in our happiness and successes “in the simple ways of life.”

Enough of me…..Thank you for producing the most awesome company I have ever worked for.  Centratel and “The Systems” you teach have changed my life forever. For this I am grateful beyond words can express.  Thank you Sam C and thank you Sam K…… for all you’ve done for me as well as ALL of us who work for you.

Sincerely, your Quality Manager, Pattie

(Update, October 29, 2015: Yes, Pattie is still with Centratel, soon to celebrate her 15 year anniversary -sc)

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Answering Services

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  • Veterinary
  • Property Management
  • HVAC
  • Disaster Restoration
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  • 24/7 Business
  • Plumbing
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Address:
P.O. Box 5186
Bend, OR 97708

(UPS and Fed Ex Delivery):
Centratel
404 SW Columbia St. Ste 130
Bend, OR 97702

Phone:
541-385-2616
888-482-4393

Centratel - HIPAA-compliant Telephone Answering Service

 

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