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Latest White Papers

Evaluating People

— by Sam Carpenter on Thursday, December 18, 2014

Your team must see the operation in the same way you do. If you are going to be in control you are going to have to be in charge of your staff, and that means you will have to remove people who can’t or won’t deal with your vision. (Sorry about that.) You will replace […]

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Measure Your Body

— by Sam Carpenter on Wednesday, November 26, 2014

Fifteen years ago, in the depths of my workplace chaos, I was also dealing with a sick body and an exhausted mind. I was delirious during the day and couldn’t sleep at night. My doctor had me on antidepressants, then Ritalin, convinced my problems stemmed from depression—my hundred hour work weeks notwithstanding! But as a […]

Posted in: Answering Service White Papers

Point-of-Sale Thinking

— by Sam Carpenter on Tuesday, November 4, 2014

Do it now and let’s get on with whatever is next! Point of sale is a phrase taken from the cash register industry. It describes action where (and when) the purchase takes place. Consider the cash register. Before the customer walks away from the till, a replacement for the purchased item has been ordered, internal […]

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Quiet Courage

— by Sam Carpenter on Thursday, October 23, 2014

Although there are many possible technical excuses for failure, it is a lack of what I call quiet courage that often precedes a downfall. What is quiet courage? Quiet courage is unadorned action and is the opposite of procrastination. Quiet courage resides deep inside and causes one to buck up to do what needs to […]

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Choose the Red Pill

— by Sam Carpenter on Saturday, October 18, 2014

Facing reality can be invigorating. Late last Thursday evening, a friend and I watched The Matrix. Larry and Andy Wachowski’s film masterpiece, it was my fourth viewing. Watching it yet again was as epic as my first viewing back in 1999. If you are one of the seven adults in the world who haven’t seen the […]

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Violating a Social System

— by Sam Carpenter on Thursday, October 9, 2014

In Italy, we were staying in a small guesthouse in the tiny coastal town of Monterosso. One morning I sat alone at a breakfast table in the corner of the dining room. Other tourists surrounded me, quietly enjoying their cappuccinos and pastries. I worked on my laptop, putting the final touches on the first edition […]

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You Must Stand Outside of It

— by Sam Carpenter on Thursday, October 2, 2014

If you want to see where you fit in the machine that is your life, you must observe it from an external vantage point. You must stand outside of it if you are to see how you are a part of it. There is nothing shadowy in this. This is only about seeing your existence […]

Posted in: Answering Service White Papers

The Giant Machine

— by Sam Carpenter on Friday, September 26, 2014

The world’s largest manufacturer of computer printers keeps a factory running  24/7/365. The nonhuman mechanical and electronic workers don’t take breaks, and they toil their entire lives in this fixed location. A daily line of transport trucks delivers raw materials and picks up fully packaged products. A few cars in the tiny parking lot indicate […]

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Storms of the Criminal Mind

— by Sam Carpenter on Thursday, September 18, 2014

The criminal mind has a certain grasp of the base mechanics of the world, maybe more so than the average law-abiding citizen. In the classic colloquial sense, the criminal works the system, as he or she strips away the niceties, examines the raw mechanics, and without concern for others, manipulates those mechanisms to selfish benefit. […]

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Your Day Will Never Be the Same

— by admin on Friday, September 12, 2014

It is incredibly satisfying to have control; for the world to make sense, and to be able to determine your own destiny. And as time marches on, you’ll become tenacious about maintaining this new command because life just keeps getting better and better. I belabor this point because it is key: once the work the […]

Posted in: Answering Service White Papers