3/1/2024
We hear you. Always have.
We’re 100% U.S.-owned and operated, with a 40-year, one-owner history.
After the near-destruction of the traditional answering service industry due to the government-mandated COVID 6-foot distancing rule, back in early 2020, we’re one of the few mid-sized independent answering services remaining in the United States. We adapted and have thrived. The small services could not adapt and were quickly wiped out. Three foreign-owned mega-services swooped in and bought their stranded customers. And now these huge operations dominate the market.
Probably you are one of their customers.
How is the quality of your service?
Behind the scenes, we’ve always been on the technical cutting edge, and yet we don’t use gimmicky artificial intelligence nor do we off-shore calls.
And we’re decidedly not woke, nor disciples of DEI, ESG or globalization.
Like you, we believe that human-to-human communication is best…and with this focus we are, statistically, the highest quality answering service within the industry.*
At Centratel, the agents who field incoming calls are highly paid, drug free, long-term career professionals, many with tenures of over 20 years.
Technically, we’re in the top 1%. Our telephony and IT systems are fully redundant, with two separate outside hosting sites. No matter the external influence, your service will continue uninterrupted.
To test our service quality and to get an estimate of our cost, we’ll give you a no-obligation 30-day free trial. You can keep your current answering service while you give us a try….
Yes, our prices are competitive. There are no long-term contracts. We can have you up-and-running within 48 hours.
Contact us today!
-Sam Carpenter, owner and president
*The Highest Quality Telephone Answering Service in the United States
Our most recent Customer Reported Error Rate (January through December, 2023) was 1 customer-reported error for every 8,910 message transactions processed. That’s a statistic far superior to any other answering service in the United States.
30-DAY
FREE TRIAL
100% Fail-Safe Service
Extremely rare for an answering service, we have a fully redundant operation. Should our offices be evacuated for any reason, your service will not be interrupted.
No Long-term Contract
We don’t ask for long-term contracts. This is a philosophical issue. If your telephone answering service is a good value, you will choose to continue each month.
100% U.S. Based Operations
All of Centratel’s Telephone Service Representatives (TSRs) are located right here in the U.S.
Business Specialties
Medical Answering Service
Nights, weekends, after-hours, holidays, or the middle of a busy weekday, Centratel’s professional agents will provide HIPAA-compliant call coverage for emergencies as well as administrative backup.
Home health and Hospice Answering Service
For decades Centratel has provided highest quality, professional, and compassionate assistance to hospice patients and family members all across the U.S. Our service is 24/7/365 and fully HIPAA-compliant.
Veterinary Answering Service
Centratel has a long history of servicing the veterinary industry, handling overflow, daytime, after-hours and weekend calls with the utmost compassion, professionalism, and accuracy.
24/7 Business Answering Service
Give your callers the same quality of service they receive when speaking directly to your office staff. Centratel will be an extension of your office.
HVAC Answering Service
Heatwave or snowstorm, our agents will provide your HVAC business with the highest quality phone coverage, 24/7/365. In no time at all and at minimum cost, we’ll become a trusted part of your operation.
Trade Service Answering Service
Centratel provides call-capture and emergency dispatch for trade service companies such as plumbers, electricians, emergency restoration businesses, and many more. Never again will an urgent call be missed!
Property Management Answering Service
With 24-hour support, Centratel agents will handle incoming calls with zero-defect, forwarding urgent calls to your on-call people while screening less important inquiries for later follow up by your office.
Utility Answering Service
As the after-hours face of your utility, we are the highest quality dispatching answering service in the U.S. Across the country, we work with scores of both public and private utilities including water, oil, gas, and propane companies.
Testimonials
Dr. R.C., pathologist,
Portland, Or.
“Terrific. Every contact I have had with (Centratel) staff has been absolutely professional – a ‘ten’ in my book. I have used medical answering services for 15 years and this is the best experience I have ever had.”
Veterinarian, Manistee, Mi.
“I’m very impressed with your operation. Our last answering service (which was our second bad service) was such a disaster I thought I’d never again feel comfortable with an answering service. But with Centratel we feel very confident our rotation will be handled properly. Thanks so much.”
J.R., owner, property management company, Pepperpike, OH
“Fantastic! You have taken a huge weight off my shoulders. Thanks everyone!”
S.H., owner, HVAC company,
Gurnee, Il.
“Since switching to your answering service seven months ago, we have not encountered a single problem or complaint from even one customer. All operators are extremely polite and professional. It’s a pleasure working with you. Keep up the good work!”