Medical Answering Service

We are the face of your medical clinic when you’re not there. Your non-emergency calls must be handled quickly, professionally, and in a friendly way.

Centratel’s medical answering service covers after-hours primary coverage and daytime telephone answering service backup for the entire spectrum of medical practices including, but certainly not limited to Internal Medicine, OBGYN, Pediatrics, Ophthalmology, Urology and Orthopedics. We handle clinics with dozens of physicians as well as offices with just one doctor. Medical answering service is our original primary service product.

Fully HIPAA Compliant Medical Answering Service: Centratel provides several HIPAA compliant message delivery systems including 100% encrypted secure messaging, allowing us to send messages between devices in a format that is not readable by anyone but the intended recipient thus assuring not only compliance with Privacy Rules & Regulations, but providing the peace of mind that comes from knowing confidential information will remain confidential.

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How is Centratel different? The short answer is that our quality of service is unmatched. Our most recent Customer Reported Error Rate (October through December, 2018) was 1 customer-reported error for every 11,034 message transactions processed.

What determines a high quality of answering service for my callers? A highly dedicated, long-term staff is the simple, key element in providing superb quality telephone answering service. Each Telephone Service Representative is a career professional. Many of our accounts use us as “front office” personnel, substituting for the client’s on-premise staff or acting as after hours receptionists.

Is there a long-term commitment for Answering Service? Service is on a month-to-month basis. We don’t ask for long-term contracts.

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Customer Testimonials

Your service is much better than our old service.

– A.S., physician, medical clinic, Nashville, TN

Awesome! Centratel makes our lives a lot easier!

– I.L., manager, medical clinic, Klamath Falls, OR

I greatly appreciate all the staff. Whenever I’ve needed any policy or procedure clarified, your people have always been thorough and knowledgeable. Any operator I have ever spoken with has also been very professional and helpful. I have been working with Centratel for several years now, and have been happy to refer other physicians to your answering service. Thank you for all you do!

– A.B., podiatrist, Bend, Oregon

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