Centratel is Hiring
What is Centratel?
We are a national telephone answering service located in downtown Bend. We process incoming calls for businesses (whose personnel are in the field and away from their business phones), medical offices that receive emergency patient calls after normal business hours, veterinarians, home health and hospices, property management companies, funeral homes, hi-tech, etc…
What are we looking for?
We are growing and currently employ a staff of approximately 40 full-time professionals. We’re looking for team players who want to work for a solid and reliable company that has been a part of Central Oregon for over 30 years. Our desire is to employ career people who will stay with the company long term.
What does a telephone service representative do?
Our Telephone Service Representatives (TSR) comprise the heart of Centratel. The
largest part of the job is to take phone calls, record information accurately and then deliver it properly to our clients. This is not a selling or “outbound calling” position. We process inbound calls only.
If your application qualifies, we will contact you to arrange for an interview and aptitude testing. No phone calls or walk-ins please.
- Must be reliable and dependable
- Ability to actively listen and communicate efficiently and courteously
- Empathetic and personable; professional demeanor
- Aptitude to quickly learn and make correct decisions quickly and accurately
- Type at least 45WPM
- Must be able to work weekends & holidays
- Absolutely drug free
Wages and Benefits:
- 90-day introductory period
- Paid training
- Hourly base pay starts at $13.25/hour
- Quality bonus of up to 35% of base wage*
- Paid time off (vacation allowance)
- Paid holidays
- Group health insurance – 80% employer paid
- Retirement plan with 3% match
*With performance bonuses and vacation allowances included (vacation allowance is paid on each paycheck as a line-item, rather than accumulated), the average experienced TSR’s gross hourly wage is typically $19.00 per hour and above. Beginning TSRs who earn the performance bonus are at the $16.00 to $18.00 per hour earning level.
Angie Hodges, Operations Manager, Jesse Merickel, Sales Manager
The benefits that we offer, paid birthday off, medical insurance, generous Christmas bonus, the quality bonus program, the food parties and the friendly atmosphere.
– Linda (20 year veteran)
I like best the variety of calls we take from people all over the country, sometimes international. We have a great group of employees… Good benefit package, generous wage for the job, I enjoy coming to work!
– Carol (10 year veteran)
I like the money, insurance, and it is not physically demanding.
– Lannie (25 year veteran)