At Centratel, we understand the urgency and importance of your customer’s concerns. Keeping your HVAC operation connected—without interruption—Is our commitment. Whether a homeowner or a business manager/owner contacts you for a system breakdown, scheduled maintenance, or a simple inquiry, our career U.S.-based agents are ready to handle your calls 24/7/365.
Numbers don’t lie.
40 years of experience.
99.99% Accuracy in message processing.
*Our most recent Customer Reported Error Rate (January through December, 2023) was 1 customer-reported error for every 8,910 message transactions processed. That’s a statistic far superior to any other answering service in the United States.
Our HVAC answering service covers all 50 States
As a trusted partner, we’re not just an external solution; consider us an indispensable extension of your HVAC team. In the ultra-competitive HVAC market, trust us to flawlessly manage ALL your calls day and night.
At Centratel, we excel in providing THE premier HVAC Answering Service, tailored to the multifaceted demands of your industry. Our specialized approach ensures precise, quick, and expert communication for all your HVAC-related needs including but not limited to:
Residential HVAC
Commercial HVAC
HVAC Installation
HVAC Repair and Maintenance
Ductless Systems
Geothermal
Furnace – Heat Pump
Heating Services
Energy Efficiency Services
Refrigeration
Indoor Air Quality (IAQ)
Emergency Service
To reach us call at 800-664-7159 or fill out the form below!
Specialized Industry Training
We’ll be your dedicated partner, equipped with industry-specific knowledge to assist you in growing your business and your bottom line. With 40 years of experience and tens of millions of calls handled, we really do know your HVAC industry.
Flawless Continuity
Continuity is not a luxury. It’s a necessity. Our highly paid career answering professionals deliver a robust 24/7 answering service specifically designed to ensure your customers and potential customers are—each and every time—handled professionally and efficiently.
Cost Savings and Call Capture
Partnering with Centratel is THE cost-effective solution. And it’s not just the cost-savings of not having to hire part-time or after-hours help. It’s our ability to flawlessly capture every single incoming call. Missed calls are a silent drain that can’t be measured.
Seasonal Scale-Up
Yes, of course, your incoming call traffic ebbs and flows with the change of the seasons: summer heat and winter cold. With Centratel, this is no issue, day or night, low or high temperatures, we’ll easily absorb your extra call traffic.
How Phone Calls Are Processed by an Answering Service
Incoming Calls
Our Telephone Service Representative (TSR) answers a call promptly, stating, “Answering for [Your HVAC Company’s Name]. How may I assist you?” (Of course, this “phraseology” can be adjusted to your preference.)
Screen for Urgency
Our TSR quickly qualifies if the call is urgent or not based on a pre-determined list of emergency criteria provided by your office.
Message Information
The TSR takes all the pertinent information from your caller: name, phone number, and the reason for the call, then informs your caller they should expect a return phone call in the specified amount of time.
Notify On-Call
The TSR immediately dispatches the urgent message via a text message or places a direct call to the on-call technician.
Instantly enhance the efficiency of your HVAC Business while providing exceptional customer service.
You know it’s true: Four out of five first-time callers to your company will hang up if they can’t reach a human being, with the vast majority never calling back. Missed calls mean forever lost opportunities. By employing Centratel, no calls will be lost. You’ll have 100% call-capture.
24/7 Live Answering Service
Offer uninterrupted client support—as well as new-customer call capture—with our super-efficient 24/7 live answering service that includes emergency response, after-hours front-office answering, and daytime overflow call-traffic support. Our highly paid career Telephone Service Representatives will process your calls around the clock so you can coddle your customers with an always-reliable connection to your company.
Call Capture
When you are unavailable to take calls, we’ll cover for you, ensuring no calls go unanswered. Whether it’s regular customer inquiries or urgent messages, our flawless call-capture protocols guarantee that your people are always in the loop, never missing a beat. Dramatically elevate your customers’ experience today with our tailored call-capturing approach.
Free Automated Message Delivery
Messages can be delivered via email, text message, alpha-pager, or fax, at no extra cost. And these message-delivery mediums can be combined to meet your exact requirements. These options ensure that you and your people receive critical information immediately, streamlining your customer service and offering a seamless, perfect experience for your HVAC staff.
Online Message Portal
Centratel’s secure, hyper-efficient online message-access feature allows you to retrieve and manage messages from anywhere at any time, eliminating the need for phone-call inquiries to our agents. Say goodbye to missed messages and hello to a more efficient, responsive, and productive way of managing your HVAC business!
US Based…and Zero Artificial Intelligence
For four decades (our 40th anniversary is December 1, 2024), Centratel has been proudly owned and operated exclusively within the United States by a single owner, Sam Carpenter. We never route calls offshore. Never! And we don’t use AI for call handling (or for anything else). We promise one hundred percent human engagement.
Monthly Billing Cycle
Centratel’s billing process encompasses an entire month, resulting in twelve statements per year. In contrast, and as a too-clever method of surcharging their customers, many of our larger competitors use a 28-day billing cycle, effectively yielding them an additional thirteenth billing statement in a given year. Centratel’s traditional, clearly defined monthly billing provides transparency and consistency.
Pay-per-Call
Unlike many of our competitors, we charge for the work we accomplish, not for the time we spend with your callers. At Centratel, we offer a fixed fee for each call, while we don’t charge for electronic message delivery. This ensures clear and predictable costs, leading to understandable and dependable billing.
No Long-Term Contracts
We provide the highest quality HVAC call handling in the United States. Our solutions are tailored precisely to what you require. We are confident in the service we provide, so we want our customers to have the flexibility and freedom to evaluate our services on a monthly basis.
“Since switching to your answering service seven months ago, we have not encountered a single problem or complaint from even one customer. All operators are extremely polite and professional. It’s a pleasure working with you. Keep up the good work!”
“…always very professional…we had trouble with our previous service.”
D.M., owner, HVAC, United States
“We are very pleased. The operators are so pleasant and nice…a total difference from what we had before.”
H.D., manager, HVAC, Bauersville, GA
30-Day Free Trial
Experience the difference with our free trial: customize your service, tailor your scripts, and take control of your call forwarding — all with expert guidance and entirely free for 30 days! There’s no limit in regards to the number of calls you may have, everything is included!
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Getting a Price Quote
For a price quote, fill out the form below (or, alternatively, call us at 800-664-7159. You can also email us at sales@centratel.com).
If you contact us on a weekday between the hours of 8 am and 8:00 pm EST (5 am and 5 pm PST), a member of our team will respond immediately or do their best to get back to you the same day.
Statistically, Centratel is the highest quality telephone answering service in the United States, offering a full 30 days of free service just to prove it.
(And note: for a quick orientation on how we operate, maybe take a moment to review one or more of the brief key points listed below.)
For a price quote, fill out the form below (or, alternatively, call us at 800-664-7159. You can also email us at sales@centratel.com).
If you contact us on a weekday between the hours of 8 am and 8:00 pm EST (5 am and 5 pm PST), a member of our team will respond immediately or do their best to get back to you the same day.
Statistically, Centratel is the highest quality telephone answering service in the United States, offering a full 30 days of free service just to prove it.
(And note: for a quick orientation on how we operate, maybe take a moment to review one or more of the brief key points listed on the right.)
Working with Us
1.MORE REGARDING THE 30-DAY FREE TRIAL OF SERVICE
Your first month of service is at no charge. Whether you ultimately decide to engage Centratel or not, you will not pay for this first month of service.
During the free trial, you may choose to keep your current answering service account active, simply forwarding your phone lines to us for the duration of the trial. In the unlikely event that Centratel service is not satisfactory, returning to your original answering service would be just a matter of forwarding your phone lines back to that service.
After the trial, if you choose to switch to Centratel, we will credit your account the monthly base-rate charge billed by your former answering service during the trial.
2.STATISTICALLY, “THE BEST IN THE U.S.”?
Answering service quality is 100% dependent on human action and, in the course of a day, a multitude of human decisions are made by the people who handle calls: Telephone Service Representatives (TSRs).
Like any other answering service, because we’re dealing with real, live human beings, occasionally errors can occur.
But note that Centratel’s error rate is light-years ahead of industry standards. Our most recent Customer Reported Error Rate (January through December, 2023) was 1 customer-reported error for every 8,910 message transactions processed.
Here’s a testimonial from a new medical client that had just finished their 30-day trial:
“Hi Kendra,
Of course, I love the cost as it is pretty close to the amount I was allowed by the president of the company. I did tell him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love how the reports are being generated by first name. Everyone here is just so happy and I don’t know how you do it, but that daily report is in at exactly 9 am; not 9:01 and not 8:59. I keep each one in my Simple Nursing/Centratel folder, and it’s a great review for me to make sure all the calls are going to the correct person, and they always are. That part is certainly difficult because some incoming calls can be vague and could easily be sent to the wrong person.
“I love you, Centratel, and the price. I’m ready to sign whatever documents you require.
“Thanks for the great service, the free month, your reliable calls and your willingness to find easier ways to make me happy.
“To a great partnership,
-“KB, Phoenix“
3.GETTING STARTED: SIMPLE AND FAST
Getting your new Centratel answering service up-and-running is often accomplished within a 48-hour period.
From the start, know that your Centratel customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions.
4.NEW TO USING AN ANSWERING SERVICE?
A majority of our current answering service accounts switched to us from another service because of quality problems they were experiencing.
However, if you have not used a service before, you are probably unfamiliar with the options and benefits. For you, it’s uncharted territory.
Our unique-within-the-industry 30-day free trial provides you—and us—plenty of time to precisely refine your message-taking and delivery protocols — to get things exactly the way you want them to be without any financial risk, undue pressure or obligation.
5.PRICING
Starting at $89 per month, our rates are in the mid-range of answering service industry pricing.
We’ll bill your account based on the number of calls we handle per month, not on total minutes/seconds expended like many other billing-by-time answering services (services that, knowingly or unknowingly, allow caller and client conversations to drag out, thus increasing cost).
6.COMPARING ANSWERING SERVICE PRICING
It’s apples and oranges: comparing pricing from one answering service to another is difficult. There isn’t an industry standard for billing, and each service has its own formula. Also, some services charge by “time,” others by “work units,” while others might combine the two. At Centratel, we charge for the work we do, not by the time we spend.
This is important: at no risk to you, the 30 day free trial will not only give you an idea of the quality of our service, but will provide you an accurate estimate of ongoing monthly costs.
7.ESTIMATING YOUR COST WITHOUT DATA FROM THE FREE TRIAL
In order to provide you with an initial cost estimate for service , it’s helpful for you to provide us the average number of calls you expect Centratel to process in a month.
Please consider that even with this information, the quote will still be “ball park.”
We won’t have a truly accurate estimate of your new account’s monthly costs until we have actually handled your call traffic for at least one month. (And remember, this first trial month is free, with no obligation).
8.BEWARE: MONTHLY OR 28-DAY BILLING?
Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other telephone answering services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.”
28-day billing cycles have become popular with many answering services because some customers, without careful consideration, assume 28 days is equal to a month. Customers billed on a 28 day cycle actually receive 13 billings per year and therefore overall costs for service are higher.
9.NO CONTRACT, SIMPLE TERMS OF SERVICE, FIRST 30 DAYS ARE FREE
We do not ask for a contract for service because we want you to have the opportunity to evaluate us real-time, without contractual restraint.
Our terms of service are simple and straight-forward: You will be billed on a month to month basis. Your first month is free, without obligation.
10.FREE GIFT FOR CONTACTING US
If you discuss answering service with us, we will send you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less., now in it’s 4th edition. (See workthesystem.com)
Sam is the founder and President of Centratel
There’s more information regarding the book at workthesystem.com.