24/7 Answering Service for your Home Health and/or Hospice Business

Your first month of service is at no charge. Whether you ultimately decide to engage Centratel or not, you will not pay for this first month of service. 

During the free trial, you may choose to keep your current answering service account active, simply forwarding your phone lines to us for the duration of the trial. In the unlikely event that Centratel service is not satisfactory, returning to your original answering service would be just a matter of forwarding your phone lines back to that service. 

After the trial, if you choose to switch to Centratel, we will credit your account the monthly base-rate charge billed by your former answering service during the trial.

Answering service quality is 100% dependent on human action and, in the course of a day, a multitude of human decisions are made by the people who handle calls: Telephone Service Representatives (TSRs).

Like any other answering service, because we’re dealing with real, live human beings, occasionally errors can occur.

But note that Centratel’s error rate is light-years ahead of industry standards. Our most recent Customer Reported Error Rate (January through December, 2023) was 1 customer-reported error for every 8,910 message transactions processed.

Here’s a testimonial from a new medical client that had just finished their 30-day trial:
“Hi Kendra,
Of course, I love the cost as it is pretty close to the amount I was allowed by the president of the company. I did tell him that if we did not continue with Centratel, I would resign as the Director of Customer Service, and I meant it. It’s a great fit. We have had NOT ONE complaint from a patient or in-house which, as you know, we received daily with our former answering service. I love how the reports are being generated by first name. Everyone here is just so happy and I don’t know how you do it, but that daily report is in at exactly 9 am; not 9:01 and not 8:59. I keep each one in my Simple Nursing/Centratel folder, and it’s a great review for me to make sure all the calls are going to the correct person, and they always are. That part is certainly difficult because some incoming calls can be vague and could easily be sent to the wrong person.

“I love you, Centratel, and the price. I’m ready to sign whatever documents you require.

“Thanks for the great service, the free month, your reliable calls and your willingness to find easier ways to make me happy.

“To a great partnership,

-“KB, Phoenix“

Getting your new Centratel answering service up-and-running is often accomplished within a 48-hour period.

From the start, know that your Centratel customer service representative will be with you every step of the way, listening carefully to your concerns, answering questions, and offering suggestions. 

A majority of our current answering service accounts switched to us from another service because of quality problems they were experiencing.

However, if you have not used a service before, you are probably unfamiliar with the options and benefits. For you, it’s uncharted territory.

Our unique-within-the-industry 30-day free trial provides you—and us—plenty of time to precisely refine your message-taking and delivery protocols — to get things exactly the way you want them to be without any financial risk, undue pressure or obligation. 

Starting at $89 per month, our rates are in the mid-range of answering service industry pricing.

We’ll bill your account based on the number of calls we handle per month, not on total minutes/seconds expended like many other billing-by-time answering services (services that, knowingly or unknowingly, allow caller and client conversations to drag out, thus increasing cost).

It’s apples and oranges: comparing pricing from one answering service to another is difficult. There isn’t an industry standard for billing, and each service has its own formula. Also, some services charge by “time,” others by “work units,” while others might combine the two. At Centratel, we charge for the work we do, not by the time we spend.

This is important: at no risk to you, the 30 day free trial will not only give you an idea of the quality of our service, but will provide you an accurate estimate of ongoing monthly costs.

In order to provide you with an initial cost estimate for service , it’s helpful for you to provide us the average number of calls you expect Centratel to process in a month.

Please consider that even with this information, the quote will still be “ball park.”

We won’t have a truly accurate estimate of your new account’s monthly costs until we have actually handled your call traffic for at least one month. (And remember, this first trial month is free, with no obligation).

Important! At Centratel, we use a “monthly” billing cycle in which invoices are compiled from the first day of a month to the last day of that month. When soliciting quotes from other telephone answering services, be sure to ask if the base-rate charges are billed monthly or on a “28-day billing cycle.”

28-day billing cycles have become popular with many answering services because some customers, without careful consideration, assume 28 days is equal to a month. Customers billed on a 28 day cycle actually receive 13 billings per year and therefore overall costs for service are higher.

We do not ask for a contract for service because we want you to have the opportunity to evaluate us real-time, without contractual restraint.

Our terms of service are simple and straight-forward: You will be billed on a month to month basis. Your first month is free, without obligation.

If you discuss answering service with us, we will send you a hardcover copy of Sam Carpenter’s bestselling book, Work The System: The Simple Mechanics of Making More and Working Less., now in it’s 4th edition. (See workthesystem.com)

Sam is the founder and President of Centratel

There’s more information regarding the book at workthesystem.com.