Owning an HVAC company is a challenging, yet rewarding business to be in. These five tips for good management practices will help you increase revenue, improve client satisfaction with minimal stress and most of all contribute to happier clients. After all, happy clients are more likely to refer others and help you increase your customer base.
- Start the day strong
Whether it is the boost from caffeine, exercise or just natural rhythms, studies show that people are more energetic and productive in the morning. Make use of that energy by scheduling more difficult tasks for the morning. If you have time, use the mornings to call a team meeting and boost the synergy and moral of your team for the day.
- Stay in touch with your team
Set regular check-ins throughout the day with staff to ensure tasks are being completed in a timely manner. Running an HVAC business involves the coordination of many individuals within your organization making things happen. From the front office and scheduling to the techs and sales team in the field and you as the owner, everyone has to work in close coordination with one another to take care of your customers. As the day moves forward take a moment to check in with everyone and make sure things are running smoothly.
- Use a telephone answering service for off hours
Better management practices sometimes just require properly delegating tasks. Consider using a telephone answering service for daytime overflow, weekend and evening phone calls rather than putting that additional burden on your employees or yourself. Letting an outside service handle these calls will decrease staffing expenses and increase revenue.
- Seek client feedback
Offer comment cards and surveys for your customers. If possible, set up an online portal to make it easy to submit requests. This will help you see what works and what doesn’t as you work to improve your business.
- End the day by planning for tomorrow
At the end of each day, sit down and make a list of everything you need to follow up on in the morning. This will help you hit the ground running and avoid being blindsided by a forgotten task. Once the list is complete, roll the phones over to your telephone answering service and enjoy some much-deserved down time with friends and family.
Centratel is an elite national telephone answering service located in Bend, Oregon. Centratel’s HVAC, Plumbing and Electrical Answering Service assists hundreds of heating, ventilation and air conditioning businesses during and after-hours, throughout the United States and is, by a variety of statistics, the highest quality answering service available among the approximately 1,500 services nationwide.