Your heating or air conditioning system must function properly in order to provide the most comfortable living environment possible. When the system requires service, repair or replacement, this is a complicated job and not to be performed by the average “Do it Yourselfer”. It becomes necessary to find an HVAC company to perform the work and it is very important to choose a qualified contractor. Popularity and name recognition are not sufficient. Here are a few tips for selecting the best contractor.

Ask Friends and Relatives for Referrals

Family members and friends may know reputable technicians. If they use a company for regular service calls, ask how the company handles emergencies and after hours calls. Are inquires answered in the office, by an answering service or do they go straight to voicemail? You should also ask about other contractors they may have contacted and why they were not selected. If you cannot get a referral, search local business directories online that feature customer reviews.

Verify Licenses, Certifications and Insurance

Contact HVAC contractors who appear capable of performing the work that you need. Ensure that they are fully licensed and trained to work on your particular system. Ask whether they have adequate worker’s compensation insurance. Verify the information when the technician visits your home to provide an estimate.

Ask for Written Estimates

You should request estimates from at least three contractors. Get their price and any guarantees in writing. Compare the estimates to determine if any is significantly higher or lower.

Evaluate Customer Service

Check the contractor’s customer service rating on the Better Business Bureau website. The contractor’s website will mention any customer service awards from local organizations. Determine whether the company offers afterhours, weekend and holiday service. Some firms use an answering service to ensure customers speak with a live operator. 

A little research will help you find an HVAC contractor that can perform the work in a safe and cost-efficient manner, and will keep your home comfortable throughout the year.

Centratel is an elite national telephone answering service located in Bend, Oregon. Centratel’s HVAC Answering Service assists hundreds of heating, ventilation and air conditioning businesses during and after-hours, throughout the United States and is, by a variety of statistics, the highest quality answering service available among the approximately 1,500 services nationwide.

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