Should you outsource your property management maintenance?

Amanda Davis Answering Service White Papers


While doing maintenance projects yourself allows you to avoid the hassle of hiring a repairman and seems to save you money, is it really the best option in the long run? Sure, you can learn how to do anything on YouTube, but is it worth it?

Here are some questions you need to ask yourself to determine whether you should do it yourself or outsource:
Do I have the time to complete this project within the next 48 hours?

  • Do I have all the tools I need to complete the job?
  • Is this something I know how to do?
  • Is this something I can safely do?

If you answered “no” to any of these questions, then the answer is simple: you need to hire someone for the job. Hiring a repairman to take care of the maintenance on your managed property could end up saving you time and money in the long run.

It’s obvious that you’ll be saving time because of the amount of time that goes into the repair itself, but you’ll also be saving yourself the time it will take to learn how to do the repair. If you’re like most property managers, you have far more important things to do with your time than play handyman.

To save even more time when it comes to repairs, use a property management answering service. This will allow you to avoid time-consuming conversations with tenants as they can express their concerns to a highly-trained telephone service representative (TSR) instead.

You can also avoid spending time on the phone with the maintenance technician because the answering service can dispatch the message for you. This gets you off the phone and allows you to relax and focus on more important things than maintenance issues.

Saving money is another benefit of hiring a handyman to take care of this service for you. That’s because you don’t have to worry about buying specialized tools for the job, finding the right materials at a good price, or having to fix additional problems when it’s not done right the first time.

So, if you want to make life easier for everyone involved, just hire a maintenance person and have your phone answered by a high quality answering service. Your tenants will be thrilled with the great customer service as well as the quick repairs they’re getting and you’ll love being able to do more valuable add tasks for your property management business.

Centratel is an elite national telephone answering service located in Bend, Oregon. Centratel’s Property Management Answering Service assists hundreds of property managers handle overflow calls, capture leads and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or senior living facility, a property management answering service is an ideal solution.

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