Point-of-Sale Thinking

Sam Carpenter Answering Service White Papers
Answering Service Point of Sale

Everything happens NOW.

Do it now and let’s get on with whatever is next!

Point of sale is a phrase taken from the cash register industry. It describes action where (and when) the purchase takes place.

Consider the cash register. Before the customer walks away from the till, a replacement for the purchased item has been ordered, internal accounting is completed, and the commission is tallied. The concept is described in our Operating Principles document, Principle #14: “Do it NOW. All actions build on ‘point-of-sale’ theory. We don’t delay an action if it can be done immediately. Just like any major retail outlet, we ‘update inventories and data bases at the exact time the transaction takes place.’”

At Centratel, there is no paperwork floating around the office after a transaction. We ask, “How can we complete the task now so we don’t have to deal with lingering details later?” Bam! We completely finish a task now, and then get on with whatever is next.

The aim of point-of-sale processing is to gobble up details as they arise. Accomplishing this is the antithesis of fire killing. Point of sale means being on the offense, eyes open, ready to handle whatever comes up, instead of defensively looking backward, burning up precious time sorting through old details. New project? Get the wheels rolling this minute!

Note: Centratel CEO and international business consultant Sam Carpenter has written extensively on the concepts of system improvement and the systems mindset. Centratel’s Home Health and Hospice Answering Service assists hundreds of clinics during and after-hours, throughout the United States and is, by a variety of statistics, the highest quality answering service available among the approximately 1,500 services nationwide.

Photo Credits: HOLA English community

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