How can an answering service improve your property management company?
Your tenants and prospective tenants are greeted by a live person, not a machine. Most people do not like automated phone-answering systems. If you want to stand above the competition, a real person should answer your phone.
And while most property managers initially think of answering services for their after-hour and weekend emergency telephone coverage, the benefits go far beyond just processing emergency calls 24/7. An answering service is on-duty to cover every type of incoming call, thus providing your callers with all-the-time reliable connection to your company.
The property management answering service can handle your overflow calls, capture leads and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or senior living facility, a property management answering service is an ideal solution.
A good service should have highly trained operators to process your calls based on your own definition of what is, and what isn’t, urgent.
Have you thought about your day-time calls?
Your office staff is busy; your personnel may be out showing properties, in meetings, or simply at lunch…there are lots of reasons why you may not be able to answer every call during daytime hours. Having your phone answered promptly by a knowledgeable and courteous representative will contribute to the impression that your business is flourishing.
You can bet your competitors are doing this, and here’s why:
The cost of training and maintaining extra office staff can be staggering. Hiring direct employees to provide 24/7 coverage is probably an impossibility due to cost.
You have the chance to focus on your business and not be interrupted by client calls which in the long run, will mean that you make more money. There’s so much the right answering service can do for your image and customer service performance, that it’s definitely worth exploring the option.