Why Employ Centratel?

Why Employ Centratel?

Unlike most telephone answering services which will attempt to handle all types of accounts, Centratel limits service to a small and specific group of businesses and professions. If you qualify, you can be sure we will thoroughly understand your professional requirements.

The people who handle your incoming calls determine the quality of your answering service. Centratel’s long-term staff is career-oriented with wages/benefits that are higher than 98% of call centers nationwide.

Equipment is 100% digital. The top of the line answering service/call center systems offer the ultimate efficiency, reliability and voice quality.

System operations and staff performance are intensely monitored and supported with a focus on thorough documentation and answering service evaluation.

Unlike the vast majority of answering services or call centers, Centratel has a staff of Customer Service Representatives who will periodically contact you to update your account. They are also readily available to you if you have questions or concerns. Their primary function is to interface between the client and the answering service staff.

Centratel is stable, with a 25 year history of innovation and consistent growth. The company’s owner and founder is an answering service and call center industry leader, consultant and spokesperson.