Customer Service Request

Customer Service Request

Updated June 16, 2009

Use this page to contact us if you are a current customer of Centratel AND if the matter is non-urgent.

Some issues that can be handled here include general billing questions, suggestions and even complaints. But, whatever the issue, call us if it is urgent!

Note that if you wish to make on-call or personnel changes on your answering service account, it is important that you do NOT use this page. Instead, fax these changes to 800-330-7303 or email our operations department at callcenter@centratel.com.

If your message arrives in our offices on a regular business day, between 7:00AM and 5:00 PM Pacific Standard Time (that’s between 10:00AM and 8:00PM Eastern Standard Time), we should be able to get back to you within just a few minutes. If your message arrives outside this time frame, we’ll contact you first thing in the morning on the next regular business day. Again, if your matter is urgent, it’s better to call us…we’re always available 24/7/365 for urgent matters.