Centratel
Details re Annual Cost of Living Service Rate Adjustment
From Sam Carpenter, President
11/01/2008

Based upon U.S. Department of Labor cost of living statistics for the past 12 months (through the end of September) there will be a 4.9% cost-of-living rate increase effective December 1, 2008.

For these yearly adjustments, we always use the exact COL figures as provided by the Bureau of Labor Statistics.

For the statistical summary, use this link. See chart, “Table A. Percent changes in CPI for All Urban Consumers (CPI-U)” (Update: Note this is for the current month, not late Fall 2008.)

Thank you for choosing Centratel. We’ve been in business now for twenty four years and, with laser-beam focus, our single purpose continues to be to offer you the highest quality telephone answering service in the United States.

Here’s a quick overview of the industry and our company: All telephone answering services are not the same. Our industry does not provide a static, software-driven commodity product such as cellular, paging or voice mail. Telephone answering service is an intensely people-driven business (and, yes, the computer and operational systems our people use are profoundly complex). A lot can go wrong. So, it follows that among the approximately 2,000+ telephone answering services in the United States, service quality ranges from abysmal to superb.

Intensely procedure-driven, Centratel is operated by a highly motivated, career-minded staff. We endeavor to remain on the "superb" end of the quality scale and statistics show a very low error-rate. For July through September, our Customer Reported Error Rate was one error per 8,600+ message transactions – by far, the best in the industry. Providing this level of quality is my passion, and I hold myself 100% responsible in guiding Centratel to this goal. Know that our Telephone Service Representative staff – the people who handle your calls - and our administrative staff, share this goal and are intensely proud of the work they do.

Note that I have just published a book that might be useful to you in your small business. Called Work The System: The Simple Mechanics of Making More adn Working Less, it’s available to our customers at cost ($10.00 plus shipping). Go to www.workthesystem.com to order the book and enter the code “centratelcustomer” in order to receive the discount.

Again, thank you for employing Centratel!

-sc