Gold Service

Gold Service

Revised January 3, 2009

An Important Option for Medical/Professional Offices

First introduced in 1991 by Centratel, Gold Service offers superb service to callers, makes office staffs’ lives easier and saves significant cost over traditional answering service. It is used by hundreds of our professional offices including 98% of our medical and veterinary clients.

Here’s how it works: Incoming calls are initially answered in our voice mail system. Here is a typical greeting, recorded by one of our professional voices or your own staff: “Thank you for calling ABC medical clinic. Our regular office hours are 9-5 Monday through Friday. Press one to leave a message which we will pick up during our next regular office hours, or, simply stay on the line if you have an urgent situation. You will be transferred to our after-hours secretary who will reach our on-call doctor”

The advantages? For the average medical clinic and for many professional offices, the bulk of after-hours calls arrive in the early morning, just before the office opens. These callers will be pleased to quickly get the office hours information from the automated system. Also, additional information of any kind can be added (press 2 for directions to the office, etc).

The caller can leave a complete detailed message in his or her own voice (rather than a brief, non-detailed message with a Telephone Service Representative). Your office staff will retrieve these messages first thing in the morning, and just after the lunch hour if you close your office for lunch.

The caller with an urgent situation can easily reach our secretary who will reach your on-call staff member.

An answering service’s greatest cost? Staff wages. So, if some of an answering service account’s simple calls can be handled without staff, savings can be significant. Overall, expect to save thirty to forty percent over what it would cost to have our telephone service representatives process all incoming calls.

The service can be set up and operating within 48 hours. Call us for more details!