Forced Call Forwarding
Forced Call Forwarding
Updated 1/11/2009
Advantages of Forced Call Forwarding (FCF)
- Avoid the possibility of getting charged for incoming call by staying on the line when you forward your phones
- It’s much faster and more convenient than having to stay on the line to confirm that your forwarding worked
- It frees up our TSRs during the busiest times of the day to focus on answering your customers’ calls promptly and efficiently!
All customers should use FORCED CALL FORWARDING!
Instructions
- Dial your forwarding sequence (72# plus number or *73 plus number or *106 plus number) and immediately hang up
- Repeat step one above
- You will hear a series of short beeps indicating that your forwarding is on
You can check to see if forwarding is on by dialing the first portion of the sequence (72#, *73 or *106). A fast busy means forwarding is activated. A dial tone means it is NOT on. If you want to check that you have forwarded correctly into the service, call your office number from a second line. As soon as you hear a TSR say your answer phrase, hang up the phone to avoid being charged for an incoming call unit. Don’t worry – our TSRs will not be offended, and they will go right on to the next call!
Note: Regarding the above, there are three call forwarding sequences mentioned for two reasons: First, because the two types of phone companies, LEC’s and CLEC’s, have different methodologies. Second, there is sometimes an alternative method for LEC residential customers. Here are the basics: Most business accounts using a LEC (“Local Exchange Company”), such as Qwest or Verizon, will use the *72 sequence. Clients who use a CLEC (“Competitive Local Exchange Company”) will use the *106 sequence. 72# is a typical LEC sequence for residential customers. There is comprehensive call forwarding information, here, in the Centratel Employee Handbook. Paragraph added 1/11/2009
