Forced Call Forwarding

Advantages of Forced Call Forwarding (FCF)

  1. Avoid the possibility of getting charged for incoming call by staying on the line when you forward your phones
  2. It's much faster and more convenient than having to stay on the line to confirm that your forwarding worked
  3. It frees up our TSRs during the busiest times of the day to focus on answering your customers' calls promptly and efficiently!

All customers should use FORCED CALL FORWARDING!

Instructions

  1. Dial your forwarding sequence (72# plus number or *73 plus number or *106 plus number) and immediately hang up
  2. Repeat step one above
  3. You will hear a series of short beeps indicating that your forwarding is on

You can check to see if forwarding is on by dialing the first portion of the sequence (72#, *73 or *106). A fast busy means forwarding is activated. A dial tone means it is NOT on. If you want to check that you have forwarded correctly into the service, call your office number from a second line. As soon as you hear a TSR say your answer phrase, hang up the phone to avoid being charged for an incoming call unit. Don't worry - our TSRs will not be offended, and they will go right on to the next call!

Contact Us