About Us

1/14/2009

Centratel LLC provides exclusive-quality 24/7/365 telephone answering service to all 50 states. The company is owned by Sam Carpenter and Sam Kirkaldie. Founded in 1984 by Carpenter, administrative offices and operational headquarters are located in Bend, Oregon.

The company serves a select group of client categories. Ownership's primary attention/emphasis is placed on the people who actually handle the calls: Telephone Service Representatives (TSRs). Driven by a systematic, intensely managed set of documented protocols/guidelines and with additional independent departments dedicated exclusively to quality control and customer services, ownership and staff's singled-minded focus is to "do whatever is necessary to maintain the position as the highest quality telephone answering service in the United States."

Measured TSR error rates for January through March 2009 were one error per 7,940 message transactions, far exceeding industry averages. Customer attrition rates are substantially below industry standards.

Nearly 100% of new answering clients come to Centratel from other telephone answering services where service quality was a problem.

For an overview of how the company operates, see introductory letter, "Why Centratel" from Sam Carpenter, President of the company.